Online Banking

If you are currently enrolled in Berkshire Bank Online Banking, you will be transitioned into Pathfinder Bank’s Online Banking system without the need to re-enroll. All details about login instructions, bill pay information, important dates, any required actions, new features, and other helpful details are available below.

Your Berkshire Bank Business accounts will convert to the closest Pathfinder Bank option.

During conversion weekend, all Berkshire Bank checking, savings and money market accounts will be matched with a similar account offered by Pathfinder Bank. The chart and links below, along with the corresponding product summary information and Truth In Savings Act (TISA) in the Account Disclosures booklet, serves as our Notice of Change In Terms, provided in advance to all account holders.

BUSINESS BANKING UPDATES

For more information on the acquisition, please reach out to us at 315-343-0057.  

• Before Wednesday, July 17th, 2024, we strongly advise downloading or documenting your account history, statements, recurring transfer schedules, and bill payment information in preparation for the conversion.
  
  
• On Monday, July 22nd, 2024, you can access your accounts through pathfinderbank.com by logging into online banking. Simply click the “Online Banking” link in the upper right corner and select the “Business” drop-down option.
  
  
• Businesses currently utilizing Business Solutions or Remote Deposit Capture through Berkshire Bank will receive direct communication to facilitate a smooth transition and help guide you through the process with care and attention to your unique needs.

Debit Cards

• You will receive a new personal Pathfinder Bank Visa® Business Debit Card with new card number, activation instructions, and disclosure in the beginning of July 2024. You may activate your card and choose your PIN, so it is ready to begin using Saturday, July 20th, 2024. 
  
  
• Continue to use your Berkshire Bank Debit Cards until 5pm on July 19th, 2024, after which they will be deactivated. Please do not attempt to use your new Pathfinder Bank Debit Card prior to Saturday, July 20th, 2024.
  
  
• Due to the conversion process taking place over the weekend, use of your new card or access to ATMs could be limited or periodically interrupted. Please plan ahead and consider carrying alternative forms of payment during the conversion weekend. 
  
  
• After activation, you will want to update any recurring payments you have on your Berkshire Bank Debit Card to reflect your new Pathfinder Bank Debit Card.

Electronic Payments

• Berkshire Bank will be sending Notifications of Change to all electronic deposits and automatic payments currently being processed by Berkshire Bank. Pathfinder Bank and Berkshire Bank will make every effort to notify agencies, organizations, and other third parties about the change in routing numbers for the first 90 days to ensure uninterrupted service. 
  
  
• Some companies may require direct notification from you regarding any changes. We highly encourage you to notify those providers of the new routing number effective on and after July 22nd, 2024, to prevent any delays to these transactions. 
  
  
• Your Pathfinder Bank routing number is 221370894.

Accounts and Account Numbers

• Your Berkshire Bank Business Checking and Savings accounts will be automatically converted to the Pathfinder Bank account that most closely matches your existing account. Please see the conversion chart below. 
  
  
• In most cases, your account numbers will remain the same during and after the transition to Pathfinder Bank. If your current Berkshire Bank account number has 10 digits, it will stay the same. If it has fewer than 10 digits, zeros will be added to the beginning to make it 10 digits. For example, account number 12345678 will become 0012345678. 
• In the rare case of a duplicate number, a new account number will be assigned to you. You will be notified of any changes before July 19th, 2024. 
  
  
• For Business Certificates of Deposits (CDs) your maturity dates and current rates will be carried over for the remainder of their term. Upon maturity, your Berkshire Bank CD will automatically roll into the current rate of the product it was converted into, and renewal notices will be sent to you. These notices will provide detailed information about any new rate and term adjustments. 
  
  
• Your Pathfinder Bank routing number is 221370894.

Loans

• If your business loan is transitioning to a Pathfinder Bank business loan, rest assured, you’ll receive a personal call from one of our dedicated Business Bankers. They’ll be in touch directly to guide you through the process with care and attention to your unique needs.

IF YOUR CURRENT BERKSHIRE BANK ACCOUNT IS:

YOUR NEW PATHFINDER BANK ACCOUNT WILL BE:

Depending on your account, your interest rate may change. Please visit 
pathfinderbank.com/rates for current rates. Rates are subject to change at any time.

Your go to documents:

Conversion Booklet

Account Disclosure Booklet

Personal Online Banking Guide

BUSINESS 
BANKING 
UPDATES

Business Preview Period Checklist

• Before Wednesday, July 17th, 2024, we strongly advise downloading or documenting your account history, statements, recurring transfer schedules, and bill payment information in preparation for the conversion.
  
  
• On Monday, July 22nd, 2024, you can access your accounts through pathfinderbank.com by logging into online banking. Simply click the “Online Banking” link in the upper right corner and select the “Business” drop-down option.
  
  
• Businesses currently utilizing Business Solutions or Remote Deposit Capture through Berkshire Bank will receive direct communication to facilitate a smooth transition and help guide you through the process with care and attention to your unique needs.

Business Online Banking Guide

• Online Banking First-Time Login Information
  

• New Company ID: To access the new online banking platform, you will need your unique Company ID, which you should receive in the mail on or before July 12th. This ID is essential for logging in and accessing all the features of the new platform moving forward.
  
  
• User Role: Your user role that will be carried over to the new platform will be included in the letter along with your Company ID. Information on role types and capabilities are included in the Preview Period Checklist.
  
  
• User ID: Your User ID will remain the same, minus any special characters. For example, if your current User ID is Bank@Local, you will now use banklocal. Please note, User IDs are not case sensitive.
  
  
• Temporary Password: Your temporary password will be Path24 followed by the first four characters of your current username in lowercase. For example, if your current username is Bank@Local, your temporary password will be Path24bank.
  

Important Notice: Debit Card Delivery

We have recently become aware that there has been a delay in the delivery of some Pathfinder Bank Debit Cards. Regrettably, an unexpected issue with our vendor has caused this delay. We understand the inconvenience this may cause and offer our sincere apologies. Please be assured that we are diligently working to resolve this matter promptly and efficiently.

While we work with our vendor to correct this, please note the following:

What This Means for You:

• Current Card Deactivation: Your Berkshire Bank debit card was deactivated on Friday, July 19th at 5:00 pm. 
• Activation of New Card: You will be able to activate and use your new Pathfinder Bank debit card as soon as you receive it in the mail. Your card will come in a plain white envelope for discretion.

What You Can Do:

• Instant Issue: Visit any of the following locations to receive an instant issue debit card: Clay, Cicero, Main Office, Downtown Syracuse, and your East Syracuse branch. Locate a branch near you for quick and convenient service.
• Cash Withdrawals: You can visit any of our 12 locations starting at 8:00 am on Monday, July 22nd for cash withdrawals.
• Credit Cards: If you have a credit card, you can use it for purchases during this period. 
• Check Payments: You may continue using Berkshire Bank checks, which will be honored for payments for 60 days post-conversion. 

• Cash Apps (P2P): You can begin using services like Venmo with your account and routing numbers. Zelle® is available in our mobile app.
  
  Thank you for your understanding and for being a valued Pathfinder Bank customer.
  

• PayPal: You can use your account and routing numbers to make payments through PayPal.
  Pathfinder Bank’s routing number is 221370894. 
  
  In most cases, your account number remains unchanged. If your previous Berkshire Bank account number had fewer than 10 digits, zeros have been added at the beginning (e.g., 12345678 becomes 0012345678). If you received a new account number, it was provided in a separate mailing.