We're pleased to welcome Berkshire Bank's East Syracuse customers and team members!
Pathfinder Bank is excited to announce the acquisition of Berkshire Bank’s East Syracuse branch! At this time, it is business as usual -- you will not notice any changes in your day-to-day banking activities. The familiar faces in the East Syracuse office will not change either. While some things like the bank name and logo will change, you will continue to receive the same personalized attention and trusted financial advice that you have always enjoyed.
Starting July 19th, 2024, Berkshire Bank's East Syracuse location will be converting over to Pathfinder Bank. To help with the transition, we have created a booklet that outlines all the information you need. This booklet has already been mailed to you for your convenience, but you can also find it here. All expected changes and requested actions will be available here for your reference. We will continue to do all we can and make ourselves available to minimize interruptions and make this transition simple for all our customers.
Monday, July 22nd, 2024: the East Syracuse location will open as Pathfinder Bank.
Please continue to check back often, as we will be updating these pages with new information as it becomes available.
Copyright © 2024 Pathfinder Bank. All rights reserved.
Conversion Weekend Important Dates
The transition of Berkshire Bank’s East Syracuse location into Pathfinder Bank is scheduled to occur over the weekend of July 19th, 2024. Please refer to the timeline below for the details of the conversion so you can plan accordingly.
Wednesday, July 17th, 3pm:
- Berkshire Bank’s Bill Pay and Peer-to-Peer access will be disabled and will not be available.
Thursday, July 18th, 3pm:
- ATMs at Berkshire Bank’s East Syracuse location will become inactive and will not be accessible for a brief period of time post conversion. Pathfinder Bank is part of the Allpoint® ATM Network. You can use your new Pathfinder Bank Debit Card surcharge free at any Pathfinder Bank or Allpoint ATM.
Allpoint ATMs are conveniently located in places you already shop like Target, Walgreens, Costco, and more. Find an Allpoint ATM near you.
Thursday, July 18th, 5pm:
- Berkshire Bank’s Online & Mobile Banking access will be disabled and will no longer be available.
- If you currently use Quicken or QuickBooks to directly connect to Berkshire Bank, download a Quicken or QuickBooks formatted file and import your balance information and transaction activity into Quicken or QuickBooks from Berkshire Bank Online Banking.
Friday, July 19th, 3pm:
- Berkshire Bank’s East Syracuse Branch will close, and the conversion weekend will be underway.
Friday, July 19th, 5pm:
- Berkshire Bank’s Business Solutions Access will be disabled and will no longer be available.
- Berkshire Bank Debit Cards will be deactivated.
Saturday, July 20th:
- Berkshire Bank’s East Syracuse Branch will be closed.
- Pathfinder Bank Contact Center available: 8am-12pm
- You may begin using your Pathfinder Bank Debit Card
Monday, July 22nd:
- The East Syracuse branch officially reopens as Pathfinder Bank at 9:00am! You can access your new Pathfinder Bank accounts and start enjoying Online and Mobile Banking, Bill Pay, and other digital services, along with the convenience of our 11 other branch and ATM locations.
WELCOME TO
PATHFINDER BANK.
Here to guide you toward success.
This link: www.pathfinderbank.com/welcome will be your “hub” for all things related to this transition. Please keep an eye on your mailbox and email and check back here for all the important updates and information.
For more information on the acquisition, please reach out to us at 315-343-0057.
Your go to documents
Important Notice: Debit Card Delivery
We have recently become aware that there has been a delay in the delivery of some Pathfinder Bank Debit Cards. Regrettably, an unexpected issue with our vendor has caused this delay. We understand the inconvenience this may cause and offer our sincere apologies. Please be assured that we are diligently working to resolve this matter promptly and efficiently.
While we work with our vendor to correct this, please note the following:
What This Means for You:
- Current Card Deactivation: Your Berkshire Bank debit card was deactivated on Friday, July 19th at 5:00 pm.
- Activation of New Card: You will be able to activate and use your new Pathfinder Bank debit card as soon as you receive it in the mail. Your card will come in a plain white envelope for discretion.
What You Can Do:
- Instant Issue: Visit any of the following locations to receive an instant issue debit card: Clay, Cicero, Main Office, Downtown Syracuse, and your East Syracuse branch. Locate a branch near you for quick and convenient service.
- Cash Withdrawals: You can visit any of our 12 locations starting at 8:00 am on Monday, July 22nd for cash withdrawals.
- Credit Cards: If you have a credit card, you can use it for purchases during this period.
- Check Payments: You may continue using Berkshire Bank checks, which will be honored for payments for 60 days post-conversion.
- Cash Apps (P2P): You can begin using services like Venmo with your account and routing numbers. Zelle® is available in our mobile app.
Thank you for your understanding and for being a valued Pathfinder Bank customer.
- PayPal: You can use your account and routing numbers to make payments through PayPal.
Pathfinder Bank’s routing number is 221370894.
In most cases, your account number remains unchanged. If your previous Berkshire Bank account number had fewer than 10 digits, zeros have been added at the beginning (e.g., 12345678 becomes 0012345678). If you received a new account number, it was provided in a separate mailing.